Returns & Exchanges

At Thatskyshop, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or seamless exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all original tags and labels are intact to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.